All bookings are made and accepted in accordance with the following Terms and Conditions that form the basis of your contract with Purple Heather Art Holidays.
Deposit and booking confirmation
The person making the booking is responsible to Purple Heather Art Holidays for all payments in respect of the booking. In respect of a group booking, the person making the booking does so on behalf of all members of the group and is responsible to Purple Heather Art Holidays for all payments in respect of the booking. All booking requests are allocated a reference number. We will advise if we are able to provide the holiday as requested at which point we require a deposit of 25% of the total cost. If the booking request is made within 6 weeks of your arrival date we will require full payment at the time of booking. Once the deposit payment is received, we will confirm your booking and holiday arrangements. From this point a contract exists between us.
Payment of final balance
Final payment of the balance is due 8 weeks prior to the start of your holiday. If the payment is not received by the due date, Purple Heather Art Holidays reserves the right to cancel your booking in its entirety. In such event the deposit will not be refunded. Please note that you may not receive a reminder that the final payment is due.
If you alter your booking
We will endeavour to accommodate any changes you wish to make to your holiday up to 8 weeks prior to arrival. All changes must be advised to Purple Heather Art Holidays in writing by the person in whose name the booking is made, quoting the booking reference. Such changes will be subject to an administration fee of £50 each. Non-refundable deposits and prepayments already made may be lost. Any alterations within 8 weeks of your arrival will be treated as a cancellation and cancellation charges, as set out below, will apply.
Cancellation charges
More than 60 days before arrival - deposit only.
30-60 days before arrival - 40% of total cost.
30 days or less before arrival - 100% of total cost.
Changes by Purple Heather Art Holidays
We will not cancel your booking after the date the balance is due unless it is necessary to do so as a result of force majeure or you have failed to pay the invoice balance. In the unlikely event we have to cancel your holiday we will offer you another holiday of at least similar standard or a refund of all monies paid within 14 days of your decision not to accept the alternative offered.
We make every effort to ensure the accuracy of our descriptions of services, accommodation and information provided. However we are not always able to control all elements of the holiday and it is possible that facilities may be withdrawn or changed due to weather conditions, maintenance, or other circumstances beyond our control. We will advise you of any major changes of which we are aware.
Force majeure
Purple Heather Art Holidays will not be liable for additional expenses incurred through travel delay, Acts of God, force majeure or events beyond our control. Force majeure is unusual or unforeseeable circumstances beyond our control including war or threat of war, riots, civil unrest, terrorist activity, industrial disputes, natural or nuclear disaster, fire or adverse weather conditions.
Holiday prices
We guarantee that the price of your holiday will not be subject to alteration or surcharges once a booking has been confirmed except as a result of government action. In such a case we will absorb the first 2% of any increase in the holiday price. Should the increase exceed 10% of the total tour cost you will be entitled to cancel the holiday and receive a full refund of all money paid. If you decide to cancel you must exercise your right to do so within 14 days of the date of the surcharge invoice.
Our responsibilities
Purple Heather Art Holidays shall provide your accommodation and/or transport arrangements in accordance with the contract. We will give all reasonable help in resolving any dispute with independent third parties. However, all arrangements for transport and accommodation are made by us on the condition that we shall not be liable for injury, damage, loss, accident or delay including any which may be caused by defects in the transport vehicle or by the negligence of the vehicle driver. We shall not be responsible for, or accept liability for death, personal injury or illness caused to you or to any member of your group. Purple Heather Art Holidays take no responsibility for the loss or damage of personal property or vehicles.
Your responsibilities
INSURANCE
For your own protection, you are strongly advised to take out personal insurance cover. We will be happy to help should you require assistance with your insurance arrangements. We strongly recommend that insurance should cover you in the event of forced cancellation, loss or damage of luggage, personal injury, accident or illness. We also strongly recommend that if using a hire car you take out comprehensive car insurance for the duration of your trip.
It is your responsibility to ensure that each member of your party possesses all the necessary passports, visas, health certificates as required by law, as well as drivers' licences and any other travel documentation. Purple Heather Art Holidays will not be liable for loss of service or extra expenses incurred due to a lack of such documentation.
No credit or refund will be given for any unused services included in the holiday price or for any lost, mislaid or destroyed travel documents.
Complaints
If you have a complaint while on the holiday you should immediately notify Purple Heather Art Holidays and any relevant supplier (hotel or other accommodation provider, car rental company or taxi company). If the matter is not resolved, full details must be forwarded in writing to our office within 28 days. If you do not act immediately and Purple Heather Art Holidays or our suppliers are left unaware of the problem, it will not be possible for us to resolve your complaint and you effectively forfeit any claims against us.
